Can You Upgrade Squarespace Plan

Search Results

All Categories

Clear

Apply

Search in

Category

Reset

Filter by

Guides

Log out

Account dashboard

Select your language

https://support.squarespace.com/hc/

/hc/categories/200352188-Knowledge-Base

HELP GUIDES

/hc/categories/200204575

VIDEOS

https://learning.squarespace.com

WEBINARS

https://forum.squarespace.com

FORUM

/hc/requests/new#choose-topic

LIVE CHAT: CLOSED

LIVE CHAT: OPEN

See All Results

More ➝

Send

Choose a topic

We think this will help:

Contact Squarespace Help

Still need to contact us?

Real-time conversation and immediate answers.

Live Chat

Monday - Friday:
4:00AM to 8:00PM EDT

Send us a message and read our answer when it's convenient for you.

24 hours a day
7 days a week

Log into Squarespace

Regresar

Esta guía no está disponible en español. Serás dirigido a la versión en inglés en 5 segundos.

Watch Video

Por favor, ten en cuenta que este departamento solo ofrece soporte en inglés

Continue as Guest

Recover Account

BOOK NOW

Schedule an appointment to speak to one of our Onboarding Specialists.

We currently offer live chat support in English only.

EMAIL SUPPORT IN SPANISH

CHAT IN ENGLISH

Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

Back

Regain access to your account or site

If you've tried to recover your Squarespace account and still can't access it, we're here to help. Please enter as much information as you can, but if you're not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We'll ask you to try that first if you haven't yet.

• For your security, we'll only provide account details to the account holder.

• For help recovering a Google Workspace account, contact us here.

Email address where we can contact you.

What situation led to the trouble accessing your account?

URLs of any websites connected to the account. Enter as many domains as possible.

Please attach both of the following documents:

• A government-issued ID. For example, a driver's license, passport or permanent resident card.

• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)

Note:

• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.

• Ensure your files are .jpg or .png so we can view them.

Request Account Access

Request a Refund

Hear back in 2 business days.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you're not based in a country or state where we collect taxes, and you believe we shouldn't collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we'll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we're doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we'll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you're having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Squarespace Scheduling and Acuity Scheduling have merged Help Centers. If you're coming from the Acuity Help Center, you'll find the help you need here. All guides about Squarespace Scheduling also apply to Acuity; the handful of features that are different are clearly marked.

Please use this form to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.

Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.

A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer's website

URL of the site connected to the deceased user's account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver's license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person's obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it's what you really want to do.

• Take a few steps to prepare. For example, you'll need to cancel all subscriptions first.

Once you submit your request, you'll receive an email from our team to verify your account access and confirm that this request wasn't made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::billing:student-discount":"New Release Team (Chat)", "top::commerce:products-import":"New Release Team (Chat)", "top::commerce:shipping-labels":"New Release Team (Chat)" }

Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours.

Tuesday-Thursday:
10:00AM to 1:00PM EST

Squarespace Help

Find answers and resources

See More Results

Browse by product

Websites

Adding content with blocks

Formatting your images for display

Changing colors

SEO checklist

Domains

Connecting a domain

Moving a domain to another site

Renewals and expiration

Transferring a domain

Commerce

Adding products to your store

Connecting a payment processor

Creating discounts

Setting up taxes

Email Campaigns

Building mailing lists

Creating sender profiles

Email campaign best practices

Getting started with Squarespace Email Campaigns

Google Workspace

Using Google Workspace with Squarespace

Adding more Google Workspace users

Signing up for Google Workspace

Renaming a Google Workspace user

Scheduling

Appointment Scheduling Blocks

Getting started with Squarespace Scheduling

Creating and editing appointment types

Squarespace Scheduling FAQ

Member Areas

Creating gated content

Customizing the Member Areas experience

Managing members

Getting started with Member Areas

Video Studio

Creating projects

Getting started with Video Studio

Project steps and sections

Video Studio best practices

Guides by topic

Show less

Getting started

Everything you need to start and launch your site on Squarespace

Account

Analytics

Get help with your account settings, password, and site contributors

Billing

View reports to gain insight into visitor engagement and sales

Get help with your plans, payments, and subscriptions

Commerce

Learn how to set up, manage, and grow your online store

Domains

Get step-by-step help with registering, transferring, and connecting domains

Google Workspace and custom email

Images and videos

Set up a custom email address with your domain

Make your site stand out with images, videos, and banners

Integrations and extensions

Add third-party integrations to help you manage, optimize, and expand your site

Marketing

Spread the word about your business with Squarespace's all-in-one marketing tools

Pages and content

Privacy and security

Learn how to build and edit your site with pages, sections, and blocks

SEO

Get information about security, SSL, data privacy, and policies about Squarespace

Learn how to optimize your site for search engines with the best keywords and content

Squarespace on mobile

Explore how your site works on mobile and manage your site with our mobile apps

Squarespace Scheduling

Book and manage appointments with integrated online booking

Technical issues and contact us

Troubleshoot technical and speed issues with your site

Templates and design

Learn how to customize fonts, colors, and other design features

Tips and advice

Read our best practices, tips, and tricks for getting the most out of Squarespace

Video Studio

Create videos to market your business on social

Learn by video

All About Images

7 videos

Introducing Commerce

4 videos

Build your first Squarespace site

1 video

Your Pages & Navigation

7 videos

See all videos

Community forums

Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.

Squarespace Forum

Squarespace webinars

Circle Forum

Free online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required.

Upcoming Webinars

Hire an Expert with Marketplace

Squarespace Experts can help you polish an existing site, or build a new one from scratch.

Browse Experts

Can't find what you're looking for?

We'll help you find an answer or connect you with Customer Support through live chat or email.

No results

How would you rate your experience with the Help Center?

Somewhat dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Feedback

Very satisfied

Can you tell us why? (Optional)

How was your experience looking for help today?

Very difficult

Somewhat difficult

Neither easy nor difficult

Somewhat easy

Very easy

Why's that? (Optional)

I'm not sure

Did you find the answer you were looking for in the Help Center?

No, my issue was not resolved

I found it elsewhere

Yes, partially

Yes, completely

Where did you best find your answer?

Select

Video

Guide

Webinars

Forum

Other

Thanks for your feedback

Acuity Scheduling

Can't log in?

I don't have an account

Squarespace

Log into your account so we can customize your experience.

Which account do you need help with today?

Community Forum

Get help from our community on advanced customizations.

Explore the Forum

Webinars

Join a Webinar

Can't find what you're looking for?

We'll help you find the answer or connect with an advisor.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Moving from Squarespace version 7.0 to version 7.1

If you have a Squarespace version 7.0 site and want to move to the latest version of the platform, version 7.1, use the steps in this guide to get started. To move your site, you'll start a trial on 7.1, recreate your site's design, and move your domain.

If you have questions before you begin or during the process, you can always contact us for help. If you're unsure which version you're on, visit What's my site's version and template?

Before you begin

We recommend reviewing Squarespace version 7.1 vs. version 7.0. We're actively developing version 7.1, so some features on your 7.0 site may not be available in 7.1 yet.
New sites must use one of our current billing plans. If your current site is on a legacy plan, your pricing options may differ.

When to cancel your old site

We recommend keeping your version 7.0 site active until your new 7.1 site is complete. This ensures your visitors have a live site to visit and allows you to refer to the old content if you want to replicate it on your new site.

While working on your new site, we suggest keeping it private. You can create an Under Construction page using a lock screen or layout page. When your new site is ready, you can move your domain to the new site and cancel your old site.

How switching affects SEO

Squarespace is well-regarded for our built-in search optimized design, but moving from one site to another can affect your site's search ranking, at least at first. This is true no matter what platform you choose. To ensure your new site is optimized before going live, follow our SEO checklist and our tips on maintaining SEO.

Start a version 7.1 trial

To get started, start a 14-day trial on Squarespace version 7.1. Trials include full access to the features available on 7.1 and are a great tool to help you decide if you want to switch versions. If you need more time at the end of the 14 days, you can extend your trial.

All sites on 7.1 use the same template, so the design you select when you start your trial is just a starting point. All the designs have access to every feature and style option.

Recreate your site's content

The site editor looks and functions differently on version 7.1, but most page, block, and content options are the same as 7.0. Use the site editor to recreate your site's content by copying and pasting text, re-uploading images, and rebuilding layouts.

To edit your site, click Edit in the top-left corner of the page preview. From there, you can add, edit, and delete blocks on the page, or click Edit Site Header to design and style your site header.

All pages in 7.1 are made up of page sections, including collection pages, like blog and store pages.

Page sections stack vertically to create a seamless look as you scroll down the page. You can add sections to any page type by clicking + above or below existing content.

If you use gallery pages in 7.0, use gallery sections in 7.1. They support a variety of layouts and styling options.

If you use index pages in 7.0, use page sections in 7.1 to create an effect similar to stacked index pages, or portfolio pages to create an effect similar to grid index pages.

To learn more about how 7.1 compares to 7.0, review our comparison chart.

Import products

If you sell products on your version 7.0 site, you can export your products to a .csv, then import them to your 7.1 site. It's not possible to import other content, like pages, blog posts, or blocks.

Style your site

Version 7.1 supports robust style and design options, including font packs, color themes, and individual section styles.

You can edit global styles in S ite styles. While editing a page, open Site styles, then click Font, Colors, or any of the other options to style those site elements site-wide.

You can style individual page sections by clicking the pencil icon to open section styles. Section styles override your global styles. Use section styles to make specific sections or pages stand out from the rest of the site.

Upgrade to paid service

When you're satisfied with your new site and ready to go live, upgrade to paid service.

Keep in mind:

You'll upgrade to one of our current billing plans. If your 7.0 site is on a legacy plan, the price may vary from our current plans.
It's not possible to transfer subscriptions from one site to another.
You can keep your site private until the design is finished and you're ready to add your domain.

Move your domain name

If you use a custom domain name with your version 7.0 site, you can move it to your 7.1 site after upgrading to paid service. Your options for moving the domain depend on where the domain is hosted.

Squarespace domains

If you have a custom Squarespace domain, you can move it to your version 7.1 site in the Domains panel. To learn more, follow our steps on moving a Squarespace domain between sites.

Third-party domains

If you have a third-party domain, disconnect it from your old site, then reconnect it to your new site. Keep in mind this process can take up to 72 hours, so your site may see some downtime. To learn more, follow our steps on moving a third-party domain.

If you want Squarespace to host the domain, you can transfer the domain in after it's been disconnected. Keep in mind this process can take up to five days depending on your current domain host.

Cancel or move other subscriptions

Check for any other active subscriptions on your site that you might need to move or cancel. For example:

Email Campaigns - Cancel your Email Campaigns subscription on your old site and sign up on your new site. To move mailing lists, export them from your old site and import them to your new site.
Google Workspace- If you signed up for Google Workspace with Squarespace, the account moves automatically when you move your Squarespace domain. To move third-party domains, follow our steps in Managing domains for Google Workspace. Contact us if you have any trouble moving this subscription.
Member Areas- Before moving, consider these tips for migrating members. Then, sign up for Member Areas on your new site and cancel the Member Areas subscription on your old site.
Squarespace Scheduling - Cancel your Scheduling subscription on your old site and sign up on your new site. To move clients and appointments, export them from your old site and import them to your new site.

Cancel your version 7.0 site

After your new site is live, you've recreated all essential content, canceled or moved any other subscriptions related to the site, and you no longer need your old site, you can cancel your 7.0 site. The content of your canceled site will be marked for permanent deletion.

If you had remaining time in an annual subscription, contact us to see if you're eligible for a prorated refund for switching sites.

Switch back to version 7.0

If you try building a 7.1 site and decide it doesn't meet your needs, you can keep your existing 7.0 site, or start a new one by visiting the version 7.0 template store. As with moving from 7.0 to 7.1, there's not a direct way to move all your content from 7.1 to 7.0. You can import products, copy and paste text content, and re-upload images from your computer.

FAQ

Can I switch templates?

No. All version 7.1 sites have the same features and style options, so you're able to achieve the same look no matter which design you started with. If you need help creating a specific design, contact us.

Can I import content from version 7.0?

You can import products from 7.0 with a .csv. Importing other types of content isn't currently supported.

Can I use the Developer Platform in version 7.1?

No. The Developer Platform isn't currently supported for 7.1 sites.

Can I use cover pages in version 7.1?

No. To create a similar effect, add a layout page with a single page section and background image.

Where can I find information about version 7.1 in other guides?

In guides where the steps or details vary between 7.0 and 7.1, the information is divided into tabs. We also have guides specific to 7.1 features. To learn more, review our information on finding 7.1 support in the Help Center.

Was this article helpful?

143 out of 359 found this helpful